Case Study

First Luggage - Building a Global Luggage Logistics Platform

A bespoke logistics platform built to automate international luggage shipping operations and support partner services including the Eurostar Luggage Delivery system.

6+ years

Technical leadership

Full stack

Booking to operations platform

Multi API

Enterprise integrations

GCP

Cloud migration completed

Automation

Cost and workflow reduction

The challenge

First Luggage needed to replace fragmented tools and manual workflows across international shipping operations, partner bookings and supplier coordination.

Complex international shipping workflow management
Customs documentation and carrier coordination
Partner booking flows and API connectivity
Supplier billing reconciliation and operational reporting

The solution

Chris Buckle designed and built a bespoke Laravel platform covering bookings, operations and integrations, then evolved infrastructure and delivery workflows over a six-year engagement.

Central logistics management platform for end-to-end shipment lifecycle
JSON web service API architecture for partner integrations
Automated testing with Selenium, PHPUnit and multi-browser VM workflows
Hosting modernisation, SSL hardening and migration to Google Cloud

Outcome and capability demonstrated

The platform became First Luggage’s operational backbone, delivering automation-led cost reductions, improved booking reliability and scalable infrastructure for continued growth.

This project demonstrates delivery across logistics platform architecture, enterprise API integration, cloud infrastructure, DevOps and long-term modernisation of business-critical systems.

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